Status & Alerts

import { $ } from '@headlessly/sdk'

const state = await $.status()

{
  "revenue": {
    "mrr": 12500,
    "arr": 150000,
    "churn": 2.1,
    "nrr": 108,
    "ltv": 5950,
    "arpu": 49
  },
  "pipeline": {
    "leads": 47,
    "qualified": 12,
    "deals_open": 8,
    "deal_value": 340000
  },
  "product": {
    "issues_open": 23,
    "issues_closed_7d": 15,
    "blocked": 2
  },
  "support": {
    "tickets_open": 5,
    "p0": 1,
    "avg_response": "2h",
    "csat": 94
  },
  "marketing": {
    "campaigns_active": 3,
    "signups_7d": 89,
    "conversion": 4.2
  },
  "engagement": {
    "dau": 230,
    "mau": 1200,
    "events_24h": 15400
  },
  "alerts": [
    { "type": "ticket_sla_breach", "entity": "ticket_vB2sYwAr", "action": "escalate", "severity": "high" },
    { "type": "deal_stale", "entity": "deal_k7TmPvQx", "action": "follow_up", "days": 14 },
    { "type": "churn_risk", "entity": "contact_uLoSfycy", "action": "retain", "severity": "medium" }
  ]
}

import { $ } from '@headlessly/sdk'
import { Ticket } from '@headlessly/support'
import { Campaign } from '@headlessly/marketing'

const { alerts } = await $.status()

for (const alert of alerts) {
  switch (alert.type) {
    case 'ticket_sla_breach':
      await Ticket.escalate({ id: alert.entity })
      break
    case 'deal_stale':
      await $.Event.create({
        type: 'Task',
        subject: 'Follow up on stale deal',
        deal: alert.entity,
        source: 'crm',
      })
      break
    case 'churn_risk':
      await Campaign.create({
        name: `Retain ${alert.entity}`,
        type: 'Email',
        segment: 'at-risk',
      })
      break
  }
}